Head- Technical Sales & Services(TSS)

Comapny : Maharani Innovative Paints Pvt. Ltd.

Role : Maintaining & Tracking of New Business Conversion

Qualification :Any Graduate or Post Graduate General fluency in English and computer literacy.

JOB description

• Follow all safety instructions & usage of applicable PPE's
• Conduct safety audit & round in respective area
• Provide sales plan timely with coordination with Sales & marketing team.
• In-warding material at customer end as per sales plan.
• Ensure that sale target is achieved
• To provide information, updates, benchmarking report about competitors' products/technologies.
• Receive and forward customer complaint to MIPPL team, organize customer visit, inform all team members, review progress of corrective action.
• Direct and coordinate a team of technical support specialist and technical officers.
• Prioritize product related problems and solutions as soon as it is registered.
• Assign problems/tasks to tech support specialist.
• Regularly analyze and review problems to determine if problems are imminent and develop solutions before they occur.
• Ensure that customer line is not stopped and to provide instant solution to customer and ensure that product is run on line.
• Analyze situations and determine resources needed to solve them.
• Follow up with customer to gauge their satisfaction with problem resolution, identify technical support problem areas and implement corrective actions.
• Ensure ongoing training for technical support team, maintain and analyze training records.
• Coordinate with marketing, R&D & customer in product development.
• Direct and coordinate with R&D and customer for new product trials.
• Collect data on competitor's capability and performance.
• Ensure actions on guidance issue by top management.
• Find gaps, perform root cause analysis & take corrective actions
• Maintain 5S in respective area
• Ensure environment protection during all activities.

Work location :Prithla, Haryana

Experience Level : 12 to 13 years